Wednesday, March 9, 2011

India vs Netherlands: Online ticket struggle

NEW DELHI: While for cricket enthusiasts around the world, watching the World Cup is a dream, spectators for the India-Netherlands match on Wednesday were bitter and aggrieved. For 26-year-old Vishal Patel, who had flown in from London with his parents Mukesh and Pallavi especially to watch four matches after booking tickets six months in advance, getting tickets from the online ticket collection counter was an arduous task on Tuesday.

"I had booked tickets for four matches in Bangalore, Delhi, Chennai and Nagpur. While tickets for the Chennai match, which is the last match of these four, were mailed to us while we were still in London, I had to mail the online ticketing agency repeatedly before getting any indication as to what would happen to the rest of our tickets. We were finally told just days before we left that the tickets would be available at the different venues. But when we reached Ferozeshah Kotla stadium on Tuesday, we were told that our tickets had been mailed to our London address on Monday. This is ridiculous."

The family then had to allegedly argue with the ticketing counter representative for a long time before he finally agreed to give them their tickets. "We have all our papers, passports and everything they had asked for in the confirmation email sent by the ticketing agency. However, the tickets were given to us only after much argument and we were made to pay an added "entertainment tax" even though there was no such mention in the confirmation of the tickets or the later correspondence we had with them. This is just a money-making scheme. When we picked up the tickets in Bangalore's ticketing counter, there was no such problem nor were we asked for any extra money," said an incensed Mukesh Patel.

The family had arrived in Bangalore on March 5. Vishal has a mehendi tattoo on his right forearm showing off his cricketing enthusiasm which his sister Kajal had drawn for him.

TOI

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